It takes our team roughly 12 days to process an order, as outlined in Step 4 at checkout. Processing does not include shipping time. Once the order has processed, it takes up to 7 days for the order to be delivered, depending on delivery location and shipping method selection.
If your order is needed sooner than the normal processing time, you may want to consider our expedited production option - this will ensure your item is processed within 2 business days of order date. Please note, expedited production does not affect shipping time. You will still need to select your preferred shipping option for the expedited order.
Additional shipping options are also available (prices listed during check out process), but no shipping option will decrease the 10-12 day processing time.
Once your order is shipped, you will receive an email that contains tracking information. If you placed your order more than 12 days ago and you have not received a shipping notification email, you can contact us at firstname.lastname@example.org to inquire about the status and tracking link for your order.
If you are unsure which options are best for you, please reach out to our customer service team via email@example.com and we can recommend a course of action.
Gear Up Sports Customer Service Team
Available by Email, Live Chat, or Phone. 8am-5pm (Pacific), Monday through Friday
firstname.lastname@example.org | 503.747.5032