Eligibility for returns or exchanges depends on two factors:
-Whether the item is customized or not
-Whether Sizing Insurance was selected when the item was ordered
Garments that have not had any customization from Gear Up Sports or our partners are eligible for return, refund, and exchange within 30 days of receiving the gear. This includes pants, socks, belts, and other accessories. Items must be unworn, unwashed, and include original tags. All items returned for a refund (not exchanges) are subject to a 25% restocking fee. Please note, we are unable to provide a prepaid return label for orders that did not select Sizing Insurance.
A “customized” product is any item that has received printing or embellishment from GearUp Sports and/or their industry partners. This includes any logos, images, names, or numbers printed/embroidered on a garment. Customized items are not eligible for returns for a refund, and are only eligible for an exchange if Sizing Insurance is purchased at checkout. We offer Sizing Insurance for customers that may be unsure of which size to choose, so that they have the opportunity to exchange their printed gear. If sizing insurance is not selected at checkout, we are limited in the options we can provide.
We encourage all buyers to consult this link for the most updated sizing recommendations from Nike.
Items must be sent back to our warehouse before a replacement item is sent. Items that do not meet the terms and conditions above, and are returned to GearUp Sports will not be eligible for a refund. Refunds will be processed to the credit/debit card used to purchase the item. Please allow 7-10 days from the date the product is received by GearUp Sports for the credit to appear on your statement.
In order to return an item for any of the above reasons, you MUST REQUEST a return authorization number by contacting GearUp Sports Customer Service. Please reach out to email@example.com to begin the return or exchange process.
If you are unsure if your item is eligible for exchange, please contact our Customer Service team via email at firstname.lastname@example.org, or by chat using the pop up to the lower right side of the page.
Items sent or altered in error by Gear Up Sports, including wrong size, wrong color, and wrong embellishment may be eligible for return/exchange. These are assessed on a case-by-case basis. Please contact us via email@example.com within 48 hours of receiving your gear to ensure we can accommodate.
Gear Up Sports Customer Service Team
Available by Email, Live Chat, or Phone. 8am-5pm (Pacific), Monday through Friday
firstname.lastname@example.org | 503.747.5032